Refund policy
Shipping and Delivery
Processing Time
• Orders placed Monday - Friday before 3 PM ET are processed within 2 business days.
• Weekend/holiday orders extend processing time.
Shipping Options
• Free UPS Ground (3–5 business days + Processing Time)
• Expedited 1-2 Day Delivery available for an additional fee on orders placed before 3 PM ET
• Tracking information is sent as soon as your order ships.
Where We Ship
• Continental U.S. (48 states)
• For Alaska, Hawaii, or international orders, please contact us before purchase.
Returns
Return Window
• Hardware purchases: 30-day return window
• All returns must first be approved via the RMA request form on our company website.
• Items must be in like-new condition with original packaging, accessories, and serial numbers intact.
• If return is approved, CSG will provide a prepaid shipping label. If another label is used, shipping costs will be the customer’s responsibility and non-refundable.
Non-Returnable Items
• Activated data plans/SIMs
• Software or digital services
• Used or damaged devices
• Labor/Installs
• Certain custom and/or clearance items
Refunds
• Refunds may be adjusted if any accessories or items are missing.
• Refunds will be applied in the original form of payment within 10 business days of RMA processing.
Start A Return
-
Submit Your Return Request.
Fill out the RMA Form with your contact details, order number, and reason for return. -
Get Your RMA Response.
We’ll review your request, and upon approval, will send you return instructions and pre-paid shipping label within 3 business days. Please keep note of your RMA# for your records. -
Ship Your Item(s) Back.
- Use original packaging if possible
- Use the provided pre-paid shipping label, ship within 5 business days of RMA approval.
- Refunds may be adjusted if any accessories or items are missing.
- Refunds will be applied in the original form of payment within 10 business days of RMA processing.
Order Support
Need tech or order support?
We're here to help.
support@thisiscsg.com
1.800.613.2218
Mon-Fri: 9AM- 530 PM EST
Connected Solutions Group